This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Configuring the BMC Remedy AR System Server time zone



You must perform the following procedure to avoid any discrepancies in the date and time details of business events. You must indicate the BMC Remedy AR System Server time zone on the time zone record.

Important

The date and time on the calendar depend on the time zone of the Mid Tier server. For example, if the Mid Tier server is in the Pacific Time Zone, the calendar displays the date and time according to the Pacific Time Zone.

To update the time zone record

  1. Log on to BMC Remedy Mid Tier as an AR System Administrator.
  2. Open the CFG:Time Zone form.
  3. Search for the record corresponding to the BMC Remedy AR System Server time zone.
    For example, if the BMC Remedy AR Server is set to (GMT-06:00) Central Time (US & Canada), search for that time zone record on the CFG:Time Zone form.
  4. Set the value of Set Server Time Zone to Yes.
  5. Set the Automatically adjust clock for daylight saving changes to Yes, if daylight savings is applicable.
  6. Click Save.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*