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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Viewing approval processes in the Approval Server (advanced information)

For a deeper understanding of how these approval processes are defined in the Approval Server, you can open the AP:Administration form and view them from the Process tab. To access the AP:Administration form, you must be a approval server process administrator or an AR System administrator.

For example, the following figure highlights the change management and asset management processes that are provided out-of-the-box.
 To access the AP:Process Definition form from the AP:Administration form, click the Process tab, select a process, and then click View.

AP:Administration form – Process tab

AP-Admin-Process_62537_516.gif

Warning

Important

  • Avoid modifying processes, rules, and roles directly in the AP:Administration form, until you have exhausted all the configuring options in the ITSM Foundation forms.
  • You can access the AP:Administration form by clicking Applications > Quick Links > Approval Administration Console.
  • You can create additional approval process configuration records and adapt them to your business process instead of creating new ones from scratch. But if necessary, you can create new processes and rules. For detailed information about defining additional approval processes and rules in the Remedy Approval Server, see Creating-new-approval-requests in the Remedy AR System online documentation.

 

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Remedy Change Management 20.02