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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

How approvals work with change requests

The change manager or change coordinator controls the overall progression of a change request, and can perform approvals at several points in the change lifecycle.

For change requests that have a status of Request for Change with no approvers, the change manager or the change coordinator can move the change forward to Planning In Progress, cancel it, or send it back to the requester by assigning it a status of Draft.

After a change is planned and a change request is built, the change request is set to a status of Scheduled for Review. The change manager or change coordinator can again review change plans, schedules, and so on, before moving the change to the Implementation Approval phase.

Related topics

Approval-process-types

Approval-states-on-the-Status-Flow-tab

The following figure shows the Approvers tab on the Change form:

approvals-tab_62574_516.gif

The following options are available to control the functions that involve approvers:

Option

Description

View Notifications

Opens the APR:Non-ApprovalNotifications form so that you can view notifications in either Pending or Notified status. The APR:Non-ApprovalNotifications form enables you to specify a person or group to be notified when a change reaches a particular approval phase, even though that person or group does not need to approve the change.

Add

Allows you to assign a new individual or group to approve the change.

Approve

Allows defined approvers to approve the change. A change manager or change coordinator can approve the change on behalf of the selected approver, if they are defined as alternates.

This button is enabled only for users who are valid approvers for the change request.

Reject

Allows defined approvers to reject the change. A change manager or change coordinator can reject the change on behalf of the selected approver, if the change manager or change coordinator are defined as alternates.

This option is enabled only for users who are valid approvers for the change request.

The read-only Current Approval Phase field displays what approval phase the change is in.

 

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Remedy Change Management 20.02