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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Using Impacted Areas with change requests

Approvals can be mapped to change requests based on Impacted Areas. If you have configured approval mappings using the Global phases, the Company, Region, Site Group, and Site fields are automatically populated when you create a change request. When the change request reaches the appropriate approval phase (for example, Review phase), the Impacted Areas approval is generated.

Impacted areas used in change request (by default)

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When you select Links > Impacted Areas in the left navigation pane of the Change form after you create the change request, you can see that the Impacted Areas record that is created by default (in the Impacted Area dialog box) includes the values for Company, Region, Site Group, and Site.

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You do not have to use the Impacted Area feature to generate these values with the change request. They are generated automatically with the change request, by default.

You can generate approvals that use the Organization and Department fields as well.

When you use the Impacted Area feature while creating the change request and select an Organization or a Department value, the system generates an impacted area record. The default record includes the standard values for Company, Region, Site Group, and Site.

Impacted areas used in change request — including Company and Department

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Remedy Change Management 20.02