Approvals generated based on Impacted Areas
If you modify the approver mapping to include Organization and Department, an approval now can be generated on the basis of any of the six fields in the Impacted Area.
The following figure shows an approval mapping that uses only three fields.
When a change request is created with the Organization and Department values for the Impacted Areas, these records can be matched against the approval mapping records. Using Impacted Areas (combined with approver mappings) gives you the ability to create multiple approvals, as needed. For example, using only the global processes and creating just two mappings, you can generate the following approvals:
Approver Mappings
Individual approver mapping | Approval process phase | Values set in Impacted Area of Approver Mapping | IA fields used in change request |
|---|---|---|---|
Mary Mann | Review | All fields with default dots are filled. | Company is required.
|
Francie Stafford | Review |
| Company is required.
|
If a change request is created and the only impacted area defined in the request is Company, only one approval is generated in the Review phase for Mary Mann to approve. But if the change request also defines Organization or Department as Impacted Areas, two approvals are generated: one for Mary and one for Francie, as shown in the following figure.
