Incorrect CIs are related to a software license certificate
The following table lists possible causes why incorrect CIs are related to a software license certificate, along with the diagnostic method to determine the cause:
Tips for troubleshooting why incorrect CIs are related to a software license certificate
Possible cause | Diagnostic method |
|---|---|
Categorization is too broad. Many CIs match the specified configuration. | View the license certificate, as described in Reviewing-a-software-license-certificate. If a product is not specified, all CIs that match the manufacturer and categorization are related to the certificate. |
Connection questions are not answered correctly. Connection questions must be answered correctly to connect the correct CI to the certificate. | View the license certificate and check the answers to connection questions. |
The license type is not correctly configured. When creating a license type, an administrator specifies how the connection question answers map to CIs in BMC Atrium CMDB. An error can result in incorrect CIs being related to the certificate. | An administrator can examine the license type, and also check the connection question as described in What-are-connection-questions |