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Reports

BMC Remedy ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. From the Applications menu, choose Quick Links > AR System Report Console to view customized reports.

This release of BMC Remedy ITSM integrates the Crystal reports from version 7.6.00 and Web reports from version 7.6.01. On the web interface, a number of reports are available in the Web format. Additional Crystal reports are available only if users have a valid Crystal license and have chosen to install them for the web at the time of installation.

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If your database does not support the Not Equal To argument in this format: "!=", the content of your reports can be affected. Reports that have additional qualifications that filter out Group By fields (for example, 'Department' != "Engineering") also filter out the specified conditions and records that have Group By fields set to Unspecified or Null. Check with your system administrator to determine whether your database supports this form of the Not Equal To argument.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Asset Management 9.0