This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Providing access to a CI for multiple companies

To separate data for multiple companies or multiple business units, use the Company field. Users can access data only for companies for which they have access. To see the data for a specific company that you have the permission to view, select the company from the list.

Related topic

Working-with-related-items

In a multitenancy environment, users can access a CI only if one of the following conditions is met:

  • The user belongs to the same company as the CI.
  • On the People tab, you create a "Supported by" or "Used by" relationship to a support group. The user is a member of the same company as the people organization.
  • The user has unrestricted access to all companies.

If multiple companies access an item, such as a printer, you can use the Company field to indicate the company with primary responsibility for the CI. You can relate the CI to the other companies. 

 

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