This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Exploring CI relationships

BMC Atrium Explorer displays a map of the relationships between the selected CI and related CIs. To view relationships at all levels across your environment, you can traverse this map from one CI to another. For example, the selected CI might be a computer system that is related to a printer. You might traverse the map to see how that printer is related to other computer systems. BMC Atrium Explorer shows the relationship between the computer system, printer, and other computer systems.

Related topics

Working-with-CIs

Troubleshooting CMDB Explorer related issues

To explore CI relationships with BMC CMDB version 20.02.01 or later

  1. Open the Asset Management console.
  2. From the Configuration Items (CIs) table, select the CI, and click Explore CI.
    The CI opens in the Explorer and its relationship with other CIs is displayed.
    EditCI3.png
  3. To view both the parents and children of a CI, right-click a CI and select Expand Both.
    NoteIn large environments, clicking Expand Both may open a very huge number of CIs and the performance may depend on your browser capabilities.

    For more information about CMDB Explorer, see Searching and viewing CIs and relationships in the CMDB Explorer.

Troubleshooting

If you run into issues while editing CIs in CMDB Explorer, confirm that the Default Web Path field is configured as described in  Configuring the default web path of the Mid Tier server in AR System Administration Console.

To explore CI relationships with BMC CMDB version 20.02 or earlier

  1. Open the Asset Management console.
  2. From the Configuration Items (CIs) table, select the CI, and click Explore CI. 
    After a few seconds, BMC Atrium Explorer opens, displaying the selected CI. Other related CIs might be displayed, depending on the CI types and relationships. 

    BMC Atrium Explorer
    gt_itsm_am_AtriumExplorer_44915_516.gif
  3. To view CI instances related to a currently displayed CI instance, click the expand button underneath the CI.

  4. To limit the related CIs displayed in the view, select a filter.
    For information about creating filters, see BMC Atrium Explorer filters.

  5. To resize the graph, use the zoom tool.
  6. To see further information about any CI in the viewer, hover the mouse over the CI.
    Alternative text displays the CI name, class ID, categorization, and owner name. In BMC Atrium Explorer, the categorization appears as category, type, and item. This categorization is the same as product categorization tier 1, tier 2, and tier 3.

 

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