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This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Creating a recurring blackout schedule

Use a recurring blackout schedule to indicate regular CI availability or unavailability requirements.

For example, Finance at Calbro Services process payroll checks every Thursday. Allen Allbrook, the configuration administrator, wants to ensure that neither the payroll server nor the payroll printer are taken down for maintenance on Thursdays. He sets two recurring blackout schedules to accomplish this.

Warning

Important

The blackout schedule of a CI created in Remedy Asset Management is not automatically checked when a user with the Infrastructure Change Master, Infrastructure Change Submitter, or Infrastructure Change User permission enters the scheduled dates in the CI change request. However, you can search for available dates by using Schedule Assist in Remedy change management. For more information, see Using Schedule Assist to search for available times.


To create a recurring blackout schedule

  1. Open a CI, as described in Using-search.
  2. From the navigation pane, choose Advanced Functions > Blackout Schedules.
  3. In the Registration for Shared Time Segment form, click Add.
  4. In the Business Time Segment form, provide a description of the availability or unavailability of the CI.
     For example, at Calbro Services, Allen Allbrook provides the description, "Payroll check processing."
  5. From the Availability list, select whether the CI is available or unavailable for changes:
    • Unavailable — Business services require use of the CI in this time segment, so it is unavailable for changes.
    • Available — The CI is available for changes.
       For example, Allen selects Unavailable, to ensure that the payroll server is not taken down for maintenance.
  6. To enable this blackout, select the Enable check box.

  7. In the Level field, select a value between 1 to 1000 (default value is 3). For more information, see 

    Understanding levels

    .

  8. For Duration Type, select Recurring.
     The Recurrence Definition tab is displayed.
  9. Specify start and end date times for the activity recurrence and the recurrence type information. Depending on your selections, you might have to complete additional fields.
     For example, to set a weekly schedule, Allen selects Weekly.
  10. Click Save.

Allen repeats this procedure for the payroll printer.

 

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Remedy Asset Management 20.02