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This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Creating a one-time blackout schedule

Use a one-time blackout schedule to indicate a nonrecurring interval when a CI must be available or is unavailable.

For example, at Calbro Services, a server is hosting a website for a special anniversary event. Allen Allbrook, the configuration administrator, creates a one-time blackout schedule for the week of the anniversary event to prevent the server from being taken down during that week, making sure that the website is available throughout the event.

Warning

Important

The blackout schedule of a CI created in Remedy Asset Management is not automatically checked when a user with the Infrastructure Change Master, Infrastructure Change Submitter, or Infrastructure Change User permission enters the scheduled dates in the CI change request. However, you can search for available dates by using Schedule Assist in Remedy change management. For more information, see Using Schedule Assist to search for available times.


To create a one time blackout schedule

  1. Open a CI, as described in Using-search.
  2. From the navigation pane, choose Advanced Functions > Blackout Schedules.
  3. In the Registration for Shared Time Segment form, click Add.
  4. In the Business Time Segment form, provide a description of the availability or unavailability of the CI.
  5. From the Availability list, select whether the CI is available or unavailable for changes:
    • Unavailable — Business services require use of the CI in this time segment, so it is unavailable for changes.
    • Available — The CI is available for changes.
  6. To enable this blackout, select the Enable check box.
  7. In the Level field, select a value between 1 to 1000 (default value is 3). For more information, see Understanding levels.
  8. For Duration Type, select One Time.
  9. Click the One Time tab.
  10. Specify your start and end date times, and click Save.

 

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Remedy Asset Management 20.02