Information
This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Adding items to the configuration


Items in a configuration are not CIs, but they represent the CI and bulk inventory records in the configuration. You can add items to configurations that have a status of Proposed or an Approval Status of Not Submitted or Pending Approval.

After you add items to a configuration, you can relate CIs to the configuration that correlate to the items in the configuration. You can relate CIs only to configurations that are active and approved.

To add items to the configuration

  1. On the Asset Management console, from the navigation pane, choose Functions > Manage Configurations.
  2. In the Manage Configurations dialog box, select a configuration to which you want to add items, and click View.
  3. In the Configuration Information form, click the Items tab, and click Add.
  4. In the Searching for Items dialog box, specify your search criteria, and click Search.
  5. To view the details of a particular item before adding it, select the item and click View. After you have reviewed the item, click Close.
  6. Select the items that you want to relate, and click Relate.
  7. Click Save.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Asset Management 20.02