This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Using social collaboration

This release of BMC Remedy ITSM integrates chat functionality, RSS feeds, and Twitter notifications with the BMC Remedy ITSM applications. Users can now use these tools to collaborate with IT support users, such as Service Desk agents, or as additional notification options.

Related topics

Enabling-chat-Twitter-notifications-and-RSS-feeds
Configuring chat settings
Defining RSS feeds
Configuring the Twitter integration


Important

For information about configuring social collaboration options, see Configuring social collaboration.

The following topics are discussed:

Excerpt named UseSocCollab was not found in document xwiki:Service-Management.IT-Service-Management.Remedy-IT-Service-Management-Suite.itsm2002.Using.Using-social-collaboration.WebHome.

Where to go from here

For more information about subscribing to RSS Feeds, see Subscribing-to-RSS-feeds.
For more information about using chat, see Using-chat.
For more information about receiving BMC Remedy ITSM broadcasts on Twitter, see Receiving-BMC-Remedy-ITSM-broadcasts-on-Twitter.

 

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