This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Relating licenses to users and devices


Your organization might want to assign licenses for use by certain users or on certain hosts. You use the entitlement capability to specify users who are entitled to use licenses and devices that are assigned to those licenses.

Based on the usage information, you can track users who are not using the licenses that are assigned to them. To save costs, you can reassign unused licenses to other users instead of purchasing new licenses.

Important

When multiple certificates are grouped together, the master certificate will display the rolled-up entitlement information for all users or devices for those certificates. When you delete a master certificate the user or device relationship will be defaulted to first matching child certificate. Once a Master Certificate has been created, all user and device entitlements will be made against the master certificate only. For more information about grouping certificates, see Manually-managing-certificate-groups.

The following figure shows the License Certificate Information form that relates licenses to users and devices:

g_itsm_am_entitlement_117583_516.gif

To relate licenses to users or devices

  1. From the Software Asset Management (SAM) console, select a certificate from the Certificates table, and then click View Certificate.
  2. On the License Certificate Information screen, click the Entitlement tab.
  3. (Optional) From the Show list, select whether to display Users or Devices in the Current Entitlements table.

    Click to view instructions for view or delete an entitlement record...
    • To an entitlement, select the entitlement record, and click View.
    • To delete an entitlement, select the entitlement record, and click Remove.
  4. Do the following:
    • To relate a license to a user, perform the following:
      1. Select the User option, and then click Search.
      2. On the People Search form, select the user to whom you want to relate the license certificate, and then click Select.
        On the Entitlement tab, the user that you selected is displayed in the Current Entitlements table.
    • To relate a license to a device, perform the following:
      1. Select the Device option.
      2. In the Type list, select a device and then click Search.
      3. On the Select CI form, select the device to which you want to relate the certificate, and then click Select.
        On the Entitlement tab, the device you selected is displayed in the Current Entitlements table.

 

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