This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Adding work information


You use the Work Info tab on the License Certificate Information form to add information about tasks performed on the current certificate. For example, you might want to add work information about the following topics:

  • General Information — Notes about the record. For example, you might want to add a note that a particular license has been upgraded, and include the date.
  • Asset Task — Notes about the asset task you are working on
  • Implementation Plan — Notes about a plan to implement a global change throughout your organization

You can find more options in the Work Info Type list on the Work Info tab.

To add work information

  1. On the Software Asset Management (SAM) console, select a certificate.
  2. Click View Certificate.
  3. Click the Work Info tab.
  4. Complete the following fields:

  5. Click View to see the work information that you have created and to update the Work Info History table, if necessary.
  6. To add the information to the Work Info History table, click Save.

 

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