This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Functional areas of the SAM console


You can use the Software Asset Management console to do several functions such as searching for CIs, manage license jobs, count of licenses that are In Compliance, Out of Compliance, and so on.

The following figure shows the functional areas of the Software Asset Management (SAM) console:

sam-console1_45088_516.gif

 Software Asset Management console functional areas

The following table describes what you can do in each of the functional areas:

Functional area

Description

Software Asset Management console banner

Breadcrumb bar

A navigation aid that contains links to related records that you opened from the console

Breadcrumb navigation controls

  • Back button — Takes you back one link in the breadcrumb trail
  • Forward button — Takes you forward one link in the breadcrumb trail. The Forward button is visible only if you have returned to a record on the breadcrumb trail that you previously viewed.
  • Drop-down menu — Contains links to all the records that you have viewed from the current view, including records that might not be currently visible in the breadcrumb trail
  • Home icon — Takes you to the IT Home Page

Refresh

Refreshes the data in the tables

Search

This search feature lets you search across multiple forms for records that match a key term. However, this search does not include Asset CIs.

For more information about using this search, refer to Using global search

Software Asset Management console header

Company, Manufacturer, and Product Name

You can filter the software license certificates listed in the certificates table by any company, by manufacturer, by product name, or by a combination. For example, you can list all Microsoft Visio licenses for your company.

Filter By

Search using predefined searches, and manage your searches. You can search for certificates that are approaching breach, in compliance, out of compliance, or of unknown compliance. Saved custom searches appear in the  My Searches  node of the  Defined Searches  list.

Navigation pane

Inbox

The inbox displays events generated when the License Engine runs, and other messages about contract and software compliance information.

The inbox displays messages for the following areas:

  • Contracts that have expired or are about to expire
  • Software license certificates that are not compliant or are approaching non-compliance
  • Software license certificates that have expired or are about to expire
  • Summary results of the engine run
  • List of new CIs that are linked to software license certificates.

Important: You might see different types of messages displayed, depending on how the application administrator has configured inbox preferences.

From the inbox, you can indicate whether you have dealt with a message. To view the applicable contract or certificate, select the message and click View.

Certificates

A summary of software license certificates compliance. It includes the count of the certificates in compliance, out of compliance, or approaching breach.

CI counts reflect the filters your selections for Company, Manufacturer, and Product Name. Using search definitions does not change the certificate counts.

Functions

The Software Asset Management console provides access to the following functionality:

Certificates panel

Important: If you cannot see the Certificates panel, click the Certificates title.

View Contracts

To view details of a contract, select the certificate and click  View Contract . For more information about viewing contracts, see  Reviewing-a-software-contract .

View Certificate

View details of the selected certificate. For more information, see  Adding-a-license-certificate-to-a-software-contract .

View Usage

View software usage of the selected certificate. For more information, see  Viewing-software-usage-details .

Print

Print the selected contract.

Certificates table

Lists software license certificates. The  Compliance Status  column indicates whether the license is in compliance.

Select

Select whether to view related contracts or related CIs.

Related CIs

To view which CIs are related to a certificates, select the certificate. The  Related CIs  table lists the related CIs. To view details of one of the CIs, select the CI and click  View CI
For information about manually managing CIs attached to a certificate, see  Manually-managing-CIs-attached-to-a-license-certificate .

Unrelated CIs panel

Important: If you cannot see the Unrelated CIs panel, click the Unrelated CIs title.

View CI

Select a CI and click  View CI  to view details about the CI. For more information, see  Working-with-CIs .

Job Name

When running connection rules for a job, if the License Engine cannot link a CI or a list of CIs to contracts, the engine creates an exception record for each CI that it cannot relate. Select a job to see the unrelated CIs for that job.

CIs table

The CIs table lists the exception records for the most recent run of the selected job. These records are software CIs that should be related to a certificate, but are not.

Important: A CI that is unrelated on one job might be related as the result of a different subsequent job.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*