This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Maintenance

Maintenance is an ongoing activity. BMC Asset Management provides a way for you to track the ongoing license compliance for the software. Tracking compliance is rule-based and can vary based on the license agreement for the specific software and specific vendor.


To manage the health of the software, you can use the following BMC products:  

BMC Products

Description

Remedy Service Desk

Manage incident requests, problem investigations, and known errors related to the software.

BMC monitoring software

 Monitor application and server performance using programs such as BMC ProactiveNet Analytics, BMC Performance Manager, and BMC Transaction Management.

BMC Service Level Management

Manage service level agreements related to the software.

BMC Service Impact Manager

Track the impact to the company if the software has issues.
You can use BMC Configuration Automation for Clients to track and understand the usage of software. By understanding usage, you can proactively maintain the deployment of software to allow for the most effective use of the purchased software licenses.

 

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