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This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

Overview of the CI form

You use the CI form to store all the information that is related to CI such as CI Name, location, financial details, related contracts, and so on.

The CI form contains the following areas:

  • Navigation pane — Use the quick links in the navigation pane to page or to email contacts, run reports, view broadcast messages, create blackout schedules, and so on.
  • CI Information — Use this area to specify general information about the CI and the item that it represents. For example, you can specify the CI name, status, and number of users affected by the item. You can specify the impact, and urgency that apply when the item goes down.
  • CI tabs — Use these tabs to perform additional activities. You can relate contracts and configurations. You can add cost, schedule, outage, and return information. You can track work and can update areas impacted by this CI. 

Related topic

Working-with-CIs

When you use BMC Asset Management to create a new CI, you can perform some tasks before you save the CI. After you save it, or when you open a CI, you can perform additional tasks. For example, when you create a new Computer System CI, you see only the tabs listed in the following table:

CI tabs displayed before you save the CI

Tab

Purpose

See

General

Categorize your CIs and specify location and lifecycle information

Specifications

Specify additional information about the item, for example, environment information and network information.

Financials

Specify costs associated with owning the item.

Work Info

Add tasks that you perform against the current CI or the item that it represents.

Note: You can also access this feature from the navigation pane.

When you open a CI, depending on the CI type, you might see the additional tabs listed in the following table:
CI tabs displayed after you save the CI

Tab

Purpose

See

Contracts

Relate contracts to a CI. For software product CIs, release a software license certificate to a CI.

People

Relate people to a CI.

Relationships

Relate CIs to other CIs.

Relationship details

Display components related to a computer system CI, such as memory, operating system, and products.

Outage

Add outage information about a CI.

Impacted Areas

If the item goes down, use this tab to add areas that might be affected.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Asset Management 20.02