Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.
BMC Remedy AR System Assignment Engine
The Assignment Engine is used to automatically determine an assignee for a request, based on a set of rules that you can configure.
Such rules typically include the availability of employees and group membership. The engine can be configured to assign requests to employees either on a round-robin basis or by load balancing. Load balancing can be further configured by the employee workload capacity or by the number of requests assigned.
If you specify fall-back rules, the assignment engine makes sure that no request goes unassigned, and enables the application to find an available assignee who is best suited to work on the request.
