Using
Visual Boards interacts with BMC Helix ITSM and can visually present ticket data to users. Intuitive changes to tickets and tasks can be made using drag & drop. This makes it easier for group leaders or service owners to evaluate tasks and make decisions.
Action | References |
|---|---|
Managing ITSM tickets via drag & drop using Kanban Boards | |
Visualize tasks with the start and end dates and their dependencies for work orders. |
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