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Orientation

Use the information in this section to understand the primary milestones for getting orientated with the Fusion Visual Boards documentation. 

Application overview

Graphical components such as Kanban and Gantt Charts extend the Out-Of-The-Box applications for BMC Helix ITSM and BMC Helix Business Workflows with Drag and Drop functions. Fusion Visual boards application will enable a Kanban view and Gantt view for BMC Helix ITSM and BMC Helix Business Workflows.   

Fusion Visual Boards offers the representation of incidents, problems, work orders, and changes in Kanban style. Kanban visualizes workflows to manage flow, limit work in progress, make feedback and policies clear, and improve collaboration and experimentation. You can use it in two ways:

  • Single Source—Create a Kanban Board for an object, providing one lane per status value. Hide any status values that are not required. 
  • Multi-Source—Create a Kanban Board for incidents and work orders, with flexible configurations that combine lanes by one or more statuses, such as assigned and pending work orders and assigned incidents in a single “in backlog” lane.

Release 20.08.01 will contain –

  • Kanban for multiple Helix ITSM Objects in one Kanban view.
  • Kanban for Business Workflows Case & Task
  • Gantt for Change.
  • Gantt for Workorder.  

License Overview

For more information, see Fusion Agility Suite / Visual Boards for BMC Helix service.

Access Control Overview

  • Functional Role is a collection of multiple application roles. It allows the user to work on multiple applications without mapping multiple groups to the application roles and assigning these multiple groups to the user. 
  • Fusion Agility Suite comes with Visual Boards ITSM User and Visual Boards BWF user.

 

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Fusion Visual Boards for BMC Helix 20.08