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This documentation is created by Fusion, a BMC partner.

Manage resources from Smart IT

The Manage Resources console is used for managing resource requests and assignments specific to tickets from Smart IT.

The Manage Resources console is accessible to the Resource Managers and Resource Masters.

To access the Manage Resources console, log in to the BMC Helix Smart-IT and go to the ticket for which you want to manage resources > Click on the More button > click on the Manage Resources button.

The following figure shows the options once you access the Manage Resources console.

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The following table describes the Manage Resources Console elements:

Annotation

UI element

Description

1

Navigation bar


Access menus

Navigate to the following options available in Fusion Agility Suite:

https://docs.bmc.com/docs/bwf2105/files/1006296150/1006296154/1/1621835002070/Notifications+icon.png

Shows the notifications for your profile.

For example, when a project task is assigned to the currently logged in user, they will get a notification that will appear under this bell icon.

image2022-2-8_17-13-20.png

The menu displays the following user options:

  • My Qualifications: access My Qualifications where users can relate and manage qualifications.

  • Log Timecards: access the Timecard Dashboards console where users can enter a new timecard.

  • My Preferences: enter the preferred language of the user.

  • Sign Out: log out.

https://docs.bmc.com/docs/bwf2105/files/1006296150/1006296156/1/1621835002105/Gear+icon.PNG

Shows the configuration settings in Fusion Agility Suite, Administering.

image2022-4-22_14-31-30.png

Reports: Click to launch the Reporting dashboard and access reports.
For more information, refer to Viewing Reports

2

Entity Details

  • External ID: Display Id of the Ticket/Entity
  • Source Application: Source Application of the entity.
  • Summary: Summary of the ticket.
  • Entity Type: The type of Entity is displayed here. For Ex: Task, Incident, etc.

3

add.pngNew Resource Request

Click on the 'add.png New Resource Request' button to create a new resource request for this entity. This will open up the Resource Request Create view.

Create the resource request by adding the required details. Refer to Creating-resource-request for more information.

4

Resource Request Grid

This grid shows all the resource requests that are created for this entity.

For more details about this resource request, click on the Resource Request id. This will open up the page to view and edit resource requests.

5

Resource Assignment Grid

This grid will show data when a resource request is selected, once the resource request is selected, it will show all the resource assignments that are related to that request.

For more details about a resource assignment, click on the Resource assignment id of that assignment, this will open up the page to view and edit resource assignments.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Fusion Agility Suite for BMC Helix 21.3