Installing BMC Atrium and BMC IT Service Management applications

Recommended order of installation

The following high-level steps provide the recommended order for installing BMC Remedy AR System and its applications.

1. Install BMC Remedy AR System:
   • BMC Remedy AR System server with:
     • AREA LDAP Directory Service Authentication
     • ARDBC LDAP Directory Service Data Access
     • Web Services Plugin
   • BMC Remedy Approval Server
   • BMC Remedy Assignment Engine
   • BMC Remedy Flashboards

   • Other appropriate BMC clients 

     Warning

     Note

     Depending on the amount of data that you store in your BMC Atrium CMDB, your database size might need to be increased. The minimum size used in interoperability testing was 8000 MB.

   • (Windows) In the MS SQL Information panel of the installer, increase the Database Initial Size from 300 MB to at least 8000 MB if you are installing the entire BMC Remedy IT Service Management suite of applications.
   • (UNIX) Perform the following actions:
     • Verify that the user installing the BMC Remedy AR System server has access to the tnsnames.ora file.

     • At the AR System server Database Settings prompt, increase the default data tablespace from 300 MB to at least 8000 MB if you are installing the entire BMC Remedy IT Service Management suite of applications. 

       Warning

       Note

       To avoid BMC Atrium Discovery and Dependency Mapping and BMC Atrium CMDB export failures, you must select the Unicode option when installing the BMC Remedy AR System server on both UNIX and Windows.

2. In AR System Administration Console, apply the appropriate licenses.
    BMC Remedy AR System applications do not require license keys. BMC Remedy AR System requires license keys only for BMC Remedy AR System servers. 

   Warning

   Note

   For Windows 2008 servers, you cannot use the BMC Remedy User Tool for licensing because it will return an invalid Host ID. You must use the ipconfig /all command on the local computer to determine the physical address of the computer. This physical address acts as your Host ID for licensing purposes.

3. In AR System Administration Console, increase the maximum number of threads for the Fast and List queues to improve performance. Fast queues should have five times as many threads as the number of processors in your server. List queues should have three times as many threads as the number of processors.
4. Install BMC Atrium Core 7.6.00, including the following features:
   • BMC Atrium CMDB
   • BMC Atrium Impact Simulator
   • Product Catalog
   • BMC Atrium Integration Engine

   • BMC Atrium Web Services 

     Warning

     Note

     Install BMC Atrium Web Services on its own computer to avoid resource contention and port conflicts.

5. If applicable, choose to import your data during the installation.
6. Install BMC Remedy Mid Tier on its own computer.
7. Install the following BMC Remedy ITSM applications in any order:
   • BMC Remedy Asset Management
   • BMC Remedy Change Management

   • BMC Remedy Service Desk (includes BMC Remedy Incident Management and BMC Remedy Problem Management) 

     Warning

     Note

     You must start BMC Remedy Assignment Engine before you install any BMC Remedy ITSM applications. Before installing BMC Remedy Asset Management and BMC Remedy Change Management, you must start BMC Remedy Approval Server and BMC Remedy Assignment Engine.

8. Optionally, install BSM Enablement data, which was used in BSM Interoperability testing. Register with the BMC Developer Network to obtain the data files and instructions for installing the data.

9. Install BMC Service Level Management and the Collector. 

   Warning

   Note

   On UNIX, the installer must be launched in graphical mode from bmcslm-solaris.bin.

10. Install BMC Service Level Management Collection Point.

11. Install BMC Service Request Management. 

    Warning

    Note

    The server name on the CAI Registry form must be the same name as the server that is registered on the mid tier, which is the value of $SERVER$ that you get on the web.

12. Install BMC Service Request Management integrations.
13. Install BMC Configuration Drift Management.

Installing and configuring BMC Remedy Knowledge Management

Perform the following steps to install and configure BMC Remedy Knowledge Management. BMC Remedy Knowledge Management is available only on Windows computers.

1. Install BMC Remedy Knowledge Management. 

   Warning

   Note

   The installer asks to install Hummingbird and Apache Tomcat with BMC Remedy Knowledge Management. Install both if they not already present on the computer.

2. Complete the special instructions that begin "When integrating with BMC Remedy AR System" in the installation steps of BMC Remedy Knowledge Management Installation Guide. 

   Warning

   Note

   If your system includes BMC Remedy ITSM 7.5 or later, integration with BMC Remedy Knowledge Management 7.5 automatically becomes available. This integration enables users to create, search, and associate knowledge articles from within the BMC Remedy Incident Management forms, the BMC Remedy Problem Management forms, and Requester Console.