Products and applications in BSM Interoperability 8.4
The following products and applications have been validated in BSM Interoperability:
The patch levels listed were the latest versions available at the time of testing. Patches are cumulative and backwards compatible except where noted in the release notes, so you can use later patch levels except in those cases. Required patches are available on the BMC Customer Support website at http://www.bmc.com/support.
To obtain necessary hotfix files and for more information about hotfixes, contact BMC Customer Support.
Atrium
Product name | Version | Patch | Function |
|---|---|---|---|
Atrium |
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BMC Analytics for Business Service Management | 7.6.04 |
| The BMC Analytics for Business Service Management (BMC Analytics for BSM) application provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to quickly examine data for trends and details associated with how IT is supporting business services and goals. |
BMC Atrium Core:
| 7.6.04 | 001 | Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.
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BMC Atrium Discovery and Dependency Mapping | 8.2.01 |
| Provides an automated method for discovering, cataloging, and maintaining a company's configuration data. |
BMC Atrium Single Sign-on | 7.6.04 |
| Provides an authentication system for various protocols and provides single sign-on and sign-off capabilities for certain BMC Software products. |
BMC Dashboards for Business Service Management | 7.6.03 |
| The BMC Dashboards for Business Service Management (BMC Dashboards for BSM) application provides highly interactive, timely access to key service support metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals. |
BMC Service Level Management | 7.6.04 |
| The BMC Service Level Management application enables a service provider, such as an IT organization, a customer support group, or an external service provider, to formally document the needs of its customers or lines of business by using service level agreements, and to provide the correct level of service to meet those needs. |
Service Assurance
Product name | Version | Patch | Function |
|---|---|---|---|
BMC Capacity Management - Capacity Optimization | 4.0.00 |
| Automatically analyze, forecast, and optimize performance and capacity across all resources (IT and business) and environments — physical, virtual, and cloud. |
BMC Portal, including the following modules:
| 2.8.50 | Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services. | |
BMC ProactiveNet Performance Management Solution * | 8.5.10 | 002* | A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues. |
BMC Performance Management | 8.5.00 | 002* | Proactively detects and automatically resolves IT performance issues and sub-optimal configurations before users and services are negatively impacted. |
BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition | 3.9.00 | Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance. | |
Integration for BMC Remedy Service Desk | 7.4.00 |
| Provides the integration from certain Service Assurance products to BMC Remedy IT Service Management. |
Service Automation
Product name | Version | Patch | Function |
|---|---|---|---|
BMC Application Release Automation - Enterprise Edition | 8.1.00 |
| BMC BladeLogic Application Release Automation automates the long list of discrete tasks needed to deploy Web applications and dramatically simplifies the process, making it easier and less expensive for organizations to leverage Web application server technology. |
BMC Atrium Orchestrator | 7.6.01.04 |
| Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise. |
BMC Atrium Orchestrator Content Installer | 7.6.05.01 |
| Content installer for BMC Atrium Orchestrator. |
BMC BladeLogic Client Automation | 8.2.00 |
| Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information. |
BMC BladeLogic Client Automation Discovery Integration for CMDB | 8.2.00 | Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise. | |
BMC BladeLogic Decision Support for Network Automation | 8.1.00 |
| A web-based reporting and analytics tool, used together with the BMC BladeLogic Network Automation solution to provide extensive reporting capabilities based on the network devices you manage. |
BMC BladeLogic Decision Support for Server Automation | 8.1.00 | A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic. | |
BMC BladeLogic Integration with Atrium | 8.1.00 | Enables integration between BMC BladeLogic and Atrium components. | |
BMC BladeLogic Network Automation | 8.1.00 |
| Manages change, configuration and compliance of network assets. |
BMC BladeLogic Server Automation | 8.1.00 | Acts as a platform for the management, control and enforcement of configuration changes in the data center. |
Service Support
Product name | Version | Patch | Function |
|---|---|---|---|
BMC Remedy Action Request System | 7.6.04 | Enables the building of powerful business workflow applications which can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk. | |
BMC Remedy IT Service Management:
| 7.6.04 | Hotfix for defect SW00389072 for BMC Data Center Automation support. | The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs - and their changing relationships - throughout the entire CI lifecycle. |
BMC Remedy Knowledge Management | 7.6.04 | Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches. | |
BMC Service Request Management | 7.6.04 | Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users. |