Troubleshooting event propagation


Issue

Resolution

Single-click integration validation fails for the Check event propagation to gateway test or Events are not propagated to the integration gateway.

  • Verify whether the integration with ITSM is configured correctly in the BMC ProactiveNet Operations Console > Options > Administration > Integrations with other BMC products section.
  • Verify whether the details such as the mid tier host name, port number, AR server host name, port number, username and password are correct.
    integrating_with_inc_mgmt2.png
  • For Level 1 and Level 2 use cases, ensure that the propagation policy is enabled in the BMC ProactiveNet Administration Console.

troubleshooting_leve1_2_policy_enabled.png

 

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