Integration optimization and efficiency improvements

A new BMC TrueSight Infrastructure Management/BMC ProactiveNet integration gateway is introduced to integrate event monitoring with incident management. Using this integration mechanism, you can propagate cell events coming from event monitoring and create incidents in the incident management application.

Benefits of the new integration gateway are:

• Supports multithreaded architecture
• Ensures performance improvement in incident creation.
• Enables service-oriented architecture
• Enables web service based integration, which is beneficial if you have a SaaS setup

With the introduction of new architecture, you no longer need AR System forms for performing configurations. For example, the INT:Staging form is no longer used for event preprocessing activities.

This enhancement has the following benefits:

• The preprocessing tasks such as event enrichment prior to incident creation take place in BMC TrueSight Infrastructure Management instead of the INT:Staging form.
• Performance improvement for incident creation. With the new Java-based architecture, you can create 60-65 incidents per minute depending upon your setup.
• Interdependency between versions and extensions is removed.

With the introduction of a new HPD:ServiceInterface form and the exposed HPD_IncidentServiceInterface web service, a reliable and efficient integration between event monitoring and incident management has been established. For more information, see Integrating-BMC-TrueSight-Infrastructure-Management-with-BMC-Service-Desk-Incident-Management.

You can now create and manage service policies in BMC TrueSight Infrastructure Management/BMC ProactiveNet Operations Console. A new interface is provided to create, edit, and delete the policies. For more information, see Managing-service-policies.

With BMC Service Resolution 3.0, preprocessing tasks such as event filtering, event enrichment, attribute mappings, customizations, and so on are performed in an event monitoring application such as BMC TrueSight Infrastructure Management/BMC ProactiveNet rather than in Incident Management.