Incident routing enhancements
The following enhancement is provided for efficient incident routing:
Enhancement | Description |
|---|---|
Ability to route incidents to the Managed By group | You can now assign incidents based on Managed By Group. On the Incident Rules form, new options are added to the Assignment and Routing Options section. Selecting these options enables you to route Causal and Impact incidents to the Managed By Group.
You can also configure Managed By Group as your preferred routing option. For more information, see Incident-routing-based-on-Supported-By-Group-or-Managed-By-Group. |
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