Managing the governance of Impacted incidents
Based on impact models defined in BMC TrueSight Infrastructure Management/BMC ProactiveNet, the BMC Service Resolution creates a similar hierarchical model between the corresponding incidents. These relationships between the Impact and Causal incidents generated by the BMC Service Resolution solution, enables Incident Management to govern the life cycle of the related Impact incidents using the Status field of the Causal incident(s).
As a result, when the Causal incident is move to the Resolved state, Incident Management automatically reflects that transition by setting the states of the related Impact incidents to Resolved.
The following image highlights these relationships:
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