Importing SSL certificates

To communicate with BMC TrueSight over a SSL channel, you must import valid SSL certificates.

To import the certificates

  1. From a browser, download the required certificates from the BMC Remedy ITSM environment and save them to a local disk in a file (for example, Test.cer).
  2. Ensure that you export the chain of certificates in a sequence - you must first import the parent and then the child certificate.
  3. On the BMC TrueSight server, go to the command prompt and change the directory to BMC_ProactiveNet_HOME\jre\lib\security.
  4. Run the following command:
    keytool -import -keystore cacerts -file Test.cer
  5. Additionally, import these certificates to the BMC TrueSight keystore, using the following command:
    keytool -import –keystore BMC_ProactiveNet_HOME\pronto\conf\pnserver.ks -file Test.cer

 

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