Troubleshooting incident creation


Issue

Resolution

After installing BMC Service Resolution 3.5 and performing relevant integrations and configurations, incidents are not created.

Run the single-click integration validation test to understand the problem areas for incident creation. For more information, see Validating-integrations.

Single-click validation test fails for the Check incident test and Incidents are not getting created even though events are propagated to the integration gateway.

Check the eventintegrator.log file located in the BMC_ProactiveNet_HOME/pw/integrations/EventIntegrator/logs folder.

Causal and Impact incidents are not created. Level 3 use case is not working.

Verify whether the Level 3 policy is created and enabled from BMC TrueSight Infrastructure Management/BMC ProactiveNet Operations Console > Options > Administration tab > BMC Intelligent Incident Service Policy Configuration.

troubleshooting_policy_enabled.png

 

 

 

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