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Troubleshooting event propagation


Issue

Resolution

Single-click integration validation fails for the Check event propagation to gateway test or Events are not propagated to the integration gateway.

  • Verify whether the integration with Remedy IT Service Management (Remedy ITSM) is configured correctly in the TrueSight Infrastructure Management console / BMC ProactiveNet Operations Console > Options > Administration > Integrations with other BMC products section.
  • Verify whether the details such as the Remedy Mid Tier host name, port number, AR server host name, port number, username and password are correct.
    integrating_with_inc_mgmt2.png
  • For Level 1 and Level 2 use cases, ensure that the propagation policy is enabled in the TrueSight Infrastructure Management/ BMC ProactiveNet Administration Console.

troubleshooting_leve1_2_policy_enabled.png

Warning

Note

Error

Excerpt named OOTBproppolicy was not found in document xwiki:Service-Management.IT-Service-Management.BMC-Service-Resolution.BSR35.Integrating.Validating-integrations.WebHome.

 

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BMC Service Resolution 3.5