Installing BMC Service Resolution for Remedy ITSM

BMC Service Resolution is a solution for the constituent products: Remedy IT Service Management (Remedy ITSM) and TrueSight Infrastructure Management or ProactiveNet.

The following topics are provided:

• • Before you begin
  • To install BMC Service Resolution for Remedy ITSM
  • Post installation tasks
  • Where to go from here

Before you begin

• Review the Installation-process-overview.
• Ensure that your environment meets the requirements specified in supported products and versions.
• Open the network ports described in Network-ports.
• You must have completed the tasks described in Preparing-for-installation.

To install BMC Service Resolution for Remedy ITSM

1. Unzip the installer file.
   (Windows) ITSM_BSR_3.5.01_Installer_Windows.zip
   (Linux) ITSM_BSR_3.5.01_Installer_Linux.zip using the following command:
   gunzip -c ITSM_BSR_3.5.01_Installer_Linux.tar.gz |tar xvf -
   

   You can find the installer files on the EPD.

2. Navigate to the Disk 1 folder.
3. Start the installer.
   (Windows) Run Setup.exe.
   (UNIX) Run the chmod -R 755 * command.
               Run setup.bin.
4. Right-click the Setup application and click Run as Administrator.
5. In the Welcome window, click Next. 
6. (Optional) In the Directory selection window, navigate to the directory in which you want to install BMC Service Resolution, or accept the default.
7. Click Next.
8. In the Remedy AR System Server User Inputs window, enter the name and password of the AR System server administrator user, TCP port number, and alias name.
9. Click Next.

10. In the Installation Review pane, review the list of features and click Install.

    Important

    Depending on the Remedy ITSM version that you are installing, the installation program might show the ITSM BMC Service Resolution 3.5.01 install completed with warnings message. In most cases these warnings are benign and can be ignored. See the following Note about the warnings that can be ignored.

11. After the installation is complete, in the Installation Review Summary window, click View Log to review any severe errors or warnings in the log. The installation log file ITSM_BSR_install_log.txt is located in the %TEMP% folder on your computer.

     Ignore the following warnings that might occur in the log files:

    • In the the BSR_InstallDirectory\Components\Logs\Logs\adf_import.log file:
      9054 The specified field does not exist in the form HPD:CFG-Rules : <304384321>
    • In the driver logs in the %TEMP% directory:
      Duplicate field/VUI ID in the form definition
12. Close the log file.
13. To exit the installer, click Done.

Verifying  the installation

To verify that BMC Service Resolution is registered in the SHARE:Application_Properties form, navigate to 
<AR server>/SHARE:Application_Properties form. 

The following image displays the SHARE:Application_Properties form after installation.

Post installation tasks

Perform postinstallation procedures.

Where to go from here

Installing-BMC-Service-Resolution-for-TrueSight-Infrastructure-Management-or-ProactiveNet