Key concepts
The following video (18:31) presentation provides an overview of the key concepts of BMC Service Resolution.
https://www.youtube.com/watch?v=GXDwZ9sa0NI?rel=0
Use the following links to get high-level conceptual knowledge that helps you to use BMC Service Resolution.
Goal | Details |
|---|---|
Understand what is BMC Service Resolution | |
Understand BMC Intelligent Ticketing and the ticketing levels | |
Know more about types of incidents | |
Understand incident governance | |
Understand incident routing |
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