Enabling BMC Service Resolution on BMC Control-M Workload Automation

The following topics are provided:

Before you begin

Perform the required tasks.

  • Install the following applications:
    • BMC Control-M Enterprise Manager
    • Remedy IT Service Management (Remedy ITSM) 8.1 Service Pack 2 or Remedy ITSM 9.0 or Remedy ITSM 9.0 SP1
    • BMC ProactiveNet 9.5 SP2
    • BMC Service Resolution 3.5 for Remedy ITSM
    • BMC Service Resolution 3.5 for ProactiveNet
  • Publish web services on the Remedy Mid Tier
  • Install and configure the EM API in the %EM_HOME% \ctmticket directory on the BMC Control-M Workload Automation system.
  • BMC recommends that the EM API is installed and configured in the %EM_HOME%\ctmticket directory
  • Set the EM_HOME environment variable to the <Control-M_patchInstallFolder\Default folder
  • Download the emapi-800-nt.zip file. For more information, see BMC Control-M Workload Automation API Guide.

Note

In the Examples folder in the API distribution folder, you can find sample XML documents that contain invalid passwords. You can safely remove the invalid passwords before using these files. Similarly, the sample keystore password in the jacorb.properties file is used with SSL communications and can be safely ignored or blanked in the file before use.

To enable BMC Service Resolution on BMC Control-M Workload Automation

Note

At any given time, you can have only one integration running: either with Remedy ITSM or BMC ProactiveNet. You cannot have both systems integrated with BMC Control-M Workload Automation at the same time.

  1. Go to the <BSR_installationFolder>ARServer/Control_M folder.
  2. (Windows) Unzip the Release.3.5.zip folder.
    (Linux) Untar the Release.3.5.tar directory.
  3. (Windows) In the unzipped folders that you see, unzip the Release.3.5.zip subfolder.
    (Linux) In the untarred directories that you see, untar the Release.3.5.tar subdirectory.
  4. Install the EM API.
  5. Configure the EM API installation.
     For complete installation and configuration instructions, see the attached PDF.
  6. To install CtmTicket, copy the Release.3.5.zip/ctmticket folder in a folder called ctmticket within the emapi-800 folder.  
  7. Copy the jacorb.properties file from the <Control-M_patchInstallFolder>\Default\emapi-800 folder to the <Control-M_patchInstallFolder>\Default\emapi-800\ctmticket folder.
  8. If you are integrating with Remedy ITSM, set the passwords with the help of the following scripts located at <Control-M_patchInstallFolder>\Default\emapi-800\ctmticket\bin:
    - SetControlMPassword
    - SetRemedyPassword
    At the command prompt, go to <Control-M_patchInstallFolder>\Default\emapi-800\ctmticket and run the following commands:
    - bin\SetControlMPassword
    - bin\SetRemedyMPassword
    The passwords are encrypted in the file.
    ctm_setpasswords.png
  9. If you are integrating with BMC ProactiveNet, set the passwords with the help of the following scripts located at <Control-M_patchInstallFolder>\Default\emapi-800\ctmticket\bin:
    - SetControlMPassword
    - SetTrueSightPassword
    At the command prompt, go to <Control-M_patchInstallFolder>\Default\emapi-800\ctmticket and run the following commands:
    - bin\SetControlMPassword
    - bin\SetTrueSightPasswordThe passwords are encrypted in the file.
  10. Perform postinstallation configuration tasks.

Postinstallation configuration

After you enable BMC Service Resolution for BMC Control-M Workload Automation, perform the postinstallation configuration tasks that are appropriate for your installation:

 

 

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