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Approving or rejecting requests

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To approve or reject requests by using Approval Central

  1. From the IT Home page, select Applications > Quick Links > Approval Central. 
    Approval Central displays all pending approval requests that are assigned to you. If there are many requests, you can filter them by using the fields in the Search Criteria area. 
  2. (Optional) To view details of the request, click the Request ID.
  3. (Optional) Ask questions about the request:

    1. In the More Information area, enter the following values:

      Field

      Value

      Type

      Question

      Question To

      Requested For login name

      Question

      Text of the question

    2. Click Save.
      The request is marked as needs attention, and the user can respond to your question from the Request Entry console.
  4. Approve, reject, hold, reassign, or view the request by clicking the respective buttons.

After you approve the request, it no longer is displayed in the Pending Approvals table. The appropriate approvers are notified of any reassigned approvals. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Request Management 25.4