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BMC Service Request Management architecture

 shares a common foundation with  — both applications are built on . 

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leverages the foundational elements of the , for example, workflow, approvals, task management, notification, and email. This integration platform simplifies and reduces the management costs.

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Key-concepts

BMC Helix ITSM Architecture

Integrations

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is integrated with the , , and Work Order Management. You can also integrate

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with other third-party applications.

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also captures the relationships between catalog items and business service definitions through its integration with the

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Service Catalog.

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ties into 

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so that request service targets are rolled into comprehensive service level agreements and contracts.


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BMC Service Request Management 25.4