Administering
As an administrator, consult the following topics to learn how you can administer different aspects of BMC Service Request Management.
Configuring the Request Entry console
- Configuring popular services
- Configuring preferences and rules for the Request Entry console
- Configuring quick links
- Configuring service request query exclusions
- Configuring the Request Entry console to display the service catalog and provide self-service
- Generating URLs that open the Request Entry console in context
- Promoting services in a slide show
- Rebranding the Request Entry console by using skins
- Statistics of searched terms on the Request Entry console
Setting up Work Order Management
- Configuring automatic assignment rules for individuals
- Configuring automatic assignment to support groups
- Configuring the Work Order form and templates
- Configuring work order assignments
- Managing service targets in Work Order Management
- Setting up automated work order tracking
- Setting up Work Order Management
- Viewing the audit log
- Work order status transitions
Configuring approvals
Migrating objects and data
- How foundation data is validated
- Migrating BMC Service Request Management objects and data
- Migrating data by using the Data Management Job Console
- Migrating data by using the Deployment Application
- Migrating data by using the Import Export Console
- Preparing the server for import
- Staging forms and their corresponding production forms
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