Administering
As an administrator, consult the following topics to learn how you can administer different aspects of BMC Service Request Management.
Configuring the Request Entry console
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Configuring popular servicesConfiguring popular servicesConfiguring popular servicesConfiguring popular servicesConfiguring popular servicesConfiguring popular servicesConfiguring preferences and rules for the Request Entry consoleConfiguring preferences and rules for the Request Entry consoleConfiguring preferences and rules for the Request Entry consoleConfiguring preferences and rules for the Request Entry consoleConfiguring preferences and rules for the Request Entry consoleConfiguring preferences and rules for the Request Entry consoleConfiguring quick linksConfiguring quick linksConfiguring quick linksConfiguring quick linksConfiguring quick linksConfiguring quick linksConfiguring service request query exclusionsConfiguring service request query exclusionsConfiguring service request query exclusionsConfiguring service request query exclusionsConfiguring service request query exclusionsConfiguring service request query exclusionsConfiguring the Request Entry console to display the service catalog and provide self-serviceConfiguring the Request Entry console to display the service catalog and provide self-serviceConfiguring the Request Entry console to display the service catalog and provide self-serviceConfiguring the Request Entry console to display the service catalog and provide self-serviceConfiguring the Request Entry console to display the service catalog and provide self-serviceConfiguring the Request Entry console to display the service catalog and provide self-serviceGenerating URLs that open the Request Entry console in contextGenerating URLs that open the Request Entry console in contextGenerating URLs that open the Request Entry console in contextGenerating URLs that open the Request Entry console in contextGenerating URLs that open the Request Entry console in contextGenerating URLs that open the Request Entry console in contextPromoting services in a slide showPromoting services in a slide showPromoting services in a slide showPromoting services in a slide showPromoting services in a slide showPromoting services in a slide showRebranding the Request Entry console by using skinsRebranding the Request Entry console by using skinsRebranding the Request Entry console by using skinsRebranding the Request Entry console by using skinsRebranding the Request Entry console by using skinsRebranding the Request Entry console by using skinsStatistics of searched terms on the Request Entry consoleStatistics of searched terms on the Request Entry consoleStatistics of searched terms on the Request Entry console
Setting up Work Order Management
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Configuring automatic assignment rules for individualsConfiguring automatic assignment rules for individualsConfiguring automatic assignment rules for individualsConfiguring automatic assignment rules for individualsConfiguring automatic assignment rules for individualsConfiguring automatic assignment rules for individualsConfiguring automatic assignment to support groupsConfiguring automatic assignment to support groupsConfiguring automatic assignment to support groupsConfiguring automatic assignment to support groupsConfiguring automatic assignment to support groupsConfiguring automatic assignment to support groupsConfiguring the Work Order form and templatesConfiguring the Work Order form and templatesConfiguring the Work Order form and templatesConfiguring the Work Order form and templatesConfiguring the Work Order form and templatesConfiguring the Work Order form and templatesConfiguring work order assignmentsConfiguring work order assignmentsConfiguring work order assignmentsConfiguring work order assignmentsConfiguring work order assignmentsConfiguring work order assignmentsManaging service targets in Work Order ManagementManaging service targets in Work Order ManagementManaging service targets in Work Order ManagementManaging service targets in Work Order ManagementManaging service targets in Work Order ManagementManaging service targets in Work Order ManagementSetting up automated work order trackingSetting up automated work order trackingSetting up automated work order trackingSetting up automated work order trackingSetting up automated work order trackingSetting up automated work order trackingSetting up the Work Order Management applicationSetting up Work Order ManagementSetting up Work Order ManagementSetting up Work Order ManagementSetting up Work Order ManagementSetting up Work Order Management