This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.
This documentation supports the 25.1 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.
Configuring the Request Entry console to display the service catalog and provide self-service
Read the following topics to learn how to configure the appearance and behavior of the Request Entry console: