This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Integration methods

See this topic to learn about the different integration methods that you can use to integrate custom applications with BMC Service Request Management.

Important

  • Service requests generated from the integrations described in this section are validated against On Behalf Of (OBO) rules. OBO rules must be configured so that the Requested By user can submit a service request on behalf of the Requested For user. For information, see Creating-on-behalf-of-definition-rules.
  • Service requests created automatically from BMC fulfillment applications are not subject to OBO rules. For information, see Creating-requests-from-fulfillment-applications.

Related topics

Using-BMC-Remedy-APIs

Using-web-services

You can integrate applications with BMC Service Request Management by using any of the following methods:

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