Configuring visible fields in the Request Entry console

To configure which fields are visible in the Request Entry console

1. Open an SRD.
   1. Open the IT Home Page, and select Service Request Management > Service Catalog Manager Console.
   2. Click Console Focus in the left navigation pane, and click Request Definition.
       The Request Definition View appears in the Service Catalog Manager Console.
   3. Perform an SRD search.
   4. From the list of matching SRD records in the search results table, open the record to modify.
2. Click the Functions link in the left navigation pane, and click Show/Hide Fields.

3. In the Show/Hide Options form, specify which fields in the SRD should be visible to users:

   Section	Field	Description
   Review a service Enables the Service Catalog Manager to select which SRD fields to show in the Request Entry console during the Review stage.	Turnaround Time	Defines turnaround time for this SRD in Hours, Days, Months, or Years. Turnaround time is used to calculate the expected completion date of the SRD. To calculate the expected completion date accurately, business hours and holidays must be configured. For information about configuring business hours and holidays, see Configuring-business-hours-and-holidays.
   	Price	Actual price of this SRD.
   Provide Information Enables the Service Catalog Manager to select which SRD fields appear in the Request Entry console during the Provide Information stage.	Expected Completion	Date when the user can expect the request to be finished.
   	Date Required	Date when the user requires the request to be finished.
   	Phone	Phone number of the user.
   	Email	Email address of the user.
   	Attachment	Enables users to add an attachment to the service request.
   	Instructions	Instructions that you want requesters to view. Requesters see your text in the Provide Information stage when they are requesting a service in the Request Entry console.
   	Quantity	Number of SRDs ordered.
   View a Request Enables the Service Catalog Manager to select which SRD fields appear in the Request Entry console during the Summary stage.	Service Coordinator	Name of service request coordinator overseeing the request.
   	Price	Actual price of this SRD.
   	Approvals	Shows the Current Approvers section, which includes a More Info link that allows users to see the approvals for a request.
   Request Details Enables the Service Catalog Manager to select which SRD fields appear on the Request Details dialog box	Expected Completion	Date when the user can expect the request to be finished.
   	Date Required	Date when the user requires the request to be finished.
   	Phone	Phone number of the user.
   	Email	Email address of the user.
   	Price	Price of the SRD.
   	Service Coordinator	Name of the service request coordinator overseeing the request.
   	Quantity	Number of service requests ordered.
   	Approvals	Current approvers for the service request.
   	End User Process View	Shows the Process View tab on the Request Details. If you clear this field, the Process View tab is hidden from users who do not have Service Request User or SRM Administrator permissions. This option is selected by default. You can view the process fulfillment details for the In Progress status on the Details tab by selecting the Show in Simplified View check box for each process step. For more information, see Creating-a-standard-PDT.

4. Click OK, and save the SRD.
    You must save the SRD to save the Show/Hide field settings.