Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.
Enabling entitlement
Before you enable entitlement, you must create entitlement rules that allow users to access their service request definitions (SRDs). Otherwise, after you enable entitlement, users cannot access their SRDs.
To enable entitlement
In the Application Administration Console, click the Custom Configuration tab.
From the Application Settings list, choose Service Request Management > Entitlement > Entitlement Management, and then click Open.
In the Entitlement Console, select the Enabled option. You can create entitlement groups and rules from this console.
In the Apply Entitlement Rules to Global SRDs field, specify whether entitlement rules apply to global SRDs.
If you select No (the default), entitlement rules do not apply to global SRDs. All users can request global SRDs. The assumption is that global SRDs are intended for all users and should not be limited by multi-tenancy.
If you select Yes, any entitlement rules defined for SRDs are also either directly or indirectly applied to global SRDs.
Warning
Important
If you select Yes, and you use the Create Service Request on Submit option in BMC Incident Management, BMC Change Management, or Work Order Management, you must create entitlement rules for the three system SRDs that support this functionality. For more information, see Creating-requests-from-fulfillment-applications.