Defining general information for availability service targets
Fields on Step 1 of 4 of the service target wizard
The following table describes fields in the Step 1 of 4 tab of the service target wizard for both basic and advanced modes. Advanced mode includes all fields in the basic mode with additional options you can use to define your service target.
Field/Area on form | Description | Basic/Advanced |
|---|---|---|
Template | List of pre-defined templates. After you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template. | Basic |
Title | Title of the service target. Important: Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*(). | Basic |
Description | Description of the service target. | Basic |
Applies To | Item you want to apply to the service target. For example, Incident, Service Request, etc. Important: The list in the Applies To field depends on your installed applications. | Basic |
Goal Type | Availability service target goal. The list shows those goal types configured by your administrator and filtered by your selection in the Applies To field. | Basic |
Terms and Conditions | Area to define the terms and conditions by using the Qualification Builder. To define terms and conditions, complete these steps:
| Basic |
Agreement Type | Type of agreement. | Advanced |
Status | Status for the service target. The default for a new service target is Enabled. | Advanced |
Effective From | Date and time from which the service target is effective. | Advanced |
Save Service Target as Template | Option to save the service target that you defined as a template. | Basic |
Where to go from here
Defining-goals-and-business-schedules-for-availability-service-targets