Identifying contractual agreements

For each business service and service offering, identify whether there is any documentation that was created to support a contract between the service users and service suppliers. Documentation supporting a contract would include:

• A name and description of the contract
• Start and end date of the contract
• Dates when contract parties would be notified prior to the contract end date in order to allow either party to renegotiate contract terms
• Responsible parties representing the service consumer and provider
• Signed documentation or electronic approval of the contract
• Any account information that might further identify the contract such as accounting codes, cost centers, and purchase cost.

Where to go from here

Evaluating-service-expectations