BMC SLM definition module data model
The following image provides a high-level overview of the SLM Definition Module data model.
For a high-level overview of the Agreement Definition Module data model, see the following image.
The following forms are included in the data models:
Form | Description |
|---|---|
SLM:ServiceTarget | Stores the definition information for service targets, such as name, description, data source, terms and conditions, goals, and so on |
SLM:SLADefinition | Stores the definition of the agreement, such as name, description, expiration date, target compliance, review periods, and so on |
SLM:PenaltiesRewards | Defines a sliding scale of penalties and rewards, based on the compliance target |
SLM:Contract | Defines the contract between service providers and customers, including one or more agreements |
SLM:GoalCost | Repository for custom and template goal and cost schedule (time ranges by weekday) |
SLM:Category | Stores the hierarchy of folders seen in the tree control on the console and dashboard |
SLM:Milestone | Defines of milestones, such as name, description, type, condition, and so on |
SLM:RuleAction | Base definition of actions related to a milestone. Actions of different types can be derived from this base object. |
SLM:ConfigGoalTypes | User-defined set of Goal labels, such as Incident Response Time, Application Availability, and so on. These goal labels apply to four major goal categories: Request-based, Performance Monitoring, Availability, and Compliance Only. |
SLM:ConfigDataSource | Stores configuration information for each data source for the SLM application |
BusinessEntity | Core AR System object; it defines a set of time segments as "available" or "unavailable". This object is used to define business hours, holidays, and blackout periods. |
SLM:SystemMetrics | View form on the system_metrics table that stores the definition of KPIs discovered on a Collection Node |
SLM:CollectionNodes | View form on the collection_node table that stores the definition of Collection Nodes |