Creating incidents

This topic provides information about creating incidents using the BMC Remedy ITSM - Mobility for the Incident Management application. 

To create an incident

Perform the following steps to create a new incident.

1. In the tile view, tap the plus sign.
    The Create Incident panel is displayed with the current Company Name at the top.
2. Tap Customer and enter an email or user ID to assign a customer name to the new incident.
3. Tap Priority and select 1-Critical, 2-High, 3-Medium, or 4-Low.
4. Tap Impact and select 1-Extensive/Widespread, 2-Significant/Large, 3-Moderate, or 4-Minor/Localized.
5. Tap Urgency and select 1-Critical, 2-High, 3-Medium, or 4-Low.
6. Tap Incident Type and select a value from the list provided.
7. Tap Assignee and select the specialist or group assigned to the incident.
8. Tap Statusand select one of the following options:
   • New, Assigned: The incident is assigned to someone or to a support group.
   • Pending: The incident is pending.
   • Resolved: The incident is resolved.
   • Closed: The incident is closed.
   • Cancelled: The incident is canceled.
9. Tap Status Reason and enter the reason for the Status.
10. Tap Reported Source and select the source of the incident — for example, Direct Input, web, email, or another source.
11. Tap Save to save and create the incident.