Available forms and fields for Incidents

This page provides information about BMC Remedy Action Request System and which forms and fields are mobilized in the Incident Management application.

HPD:Help Desk form
HPD:Worklog form
CTM:People form
CTM:Support Group Assoc LookUp form
SYS:Status Reason Menu Items form

HPD:Help Desk form

The following field IDs, names, and labels from the HPD:Help Desk form are available in the BMC Remedy ITSM - Mobility: Service Desk application. An asterisk (*) following a field label indicates that it is a required field. A plus sign (+) following a field label indicates that the field can perform a search in the browser, but not in our mobile client. You can type something in that field and click Enter and that field will return the search result.

Field ID	Field name	Field label
1	Entry ID	Entry ID
3	Submit Date	Submit Date
4	Assignee Login ID	Assignee Login ID
5	Last Modified By	Last Modified By
6	Last Modified Date	Last Modified Date
7	Status	Status*
260000001	Site	Customer Site
200000007	Site Group	Site Group
301921200	Login_ID
303497300	ServiceCI	Service*
303497400	HPD_CI	CI
1000000000	Description	Summary*
1000000001	Company	Company
1000000004	City	City
1000000010	Organization	Organization
1000000014	Assigned Support Organization
1000000018	Last Name	Last Name
1000000019	First Name	First Name
1000000026	VIP	VIP
1000000037	Street	Street
1000000039	Zip/Postal Code	Zip/Postal Code
1000000054	Corporate ID
1000000076	z1D Action
1000000079	Assigned Group ID	Assigned Group ID
1000000080	Person ID	Person ID
1000000099	Service Type	Incident Type*
1000000150	Status_Reason	Status Reason
1000000151	Detailed Description	Notes
1000000156	Resolution	Resolution
1000000161	Incident Number	Incident ID*
1000000162	Urgency	Urgency*
1000000163	Impact	Impact*
1000000164	Priority	Priority*
1000000215	Reported Source	Reported Source
1000000217	Assigned Group	Assigned Group*
1000000218	Full Name	Full Name
1000000251	Assigned Support Company
1000000564	Closed Date	Closed Date
1000003009	SLM Status	SLM Status
1000003302	Direct Contact Internet E-mail	Direct Contact Internet E-mail
1000005261	Estimated Resolution Date	Target Date

HPD:Worklog form

The following field IDs, names, and labels from the HPD:Worklog form are available in the BMC Remedy ITSM - Mobility: Service Desk application. An asterisk (*) following a field label indicates that it is a required field. A plus sign (+) following a field label indicates that the field can perform a search in the browser, but not in our mobile client. You can type something in that field and click Enter and that field will return the search result.

Field ID	Field name	Field label
1	Work Log ID
3	Submit Date	Not applicable
5	Last Modified By
6	Last Modified Date	Not applicable
1000000000	Description	Summary*
1000000151	Detailed Description	Notes
1000000157	Work Log Submit Date	Submit Date*
1000000159	Work Log Submitter	Submitter*
1000000161	Incident Number	Not applicable
1000000170	Work Log Type	Activity Type*
1000000351	z2AF Work Log01	Not applicable
1000000352	z2AF Work Log02	Not applicable
1000000353	z2AF Work Log03	Not applicable
1000000655	Communication Source	Source
1000000761	View Access	View Access*
1000001476	Secure Work Log	Locked*
1000002134	Work Log Date	Date

CTM:People form

The following field IDs, names, and labels from the CTM:People form are available in the BMC Remedy ITSM - Mobility: Service Desk application. An asterisk (*) following a field label indicates that it is a required field. A plus sign (+) following a field label indicates that the field can perform a search in the browser, but not in our mobile client. You can type something in that field and click Enter and that field will return the search result.

Field ID	Field name	Field label
1	Person ID	Person ID
3	Submit Date	Submit Date
4	Remedy Login ID	Login ID
6	Last Modified Date	Last Modified Date
260000001	Site	Site
200000006	Department	Department
200000012	Region	Region
200000007	Site Group	Site Group
1000000001	Company	Company*
1000000010	Organization	Organization
1000000018	Last Name	Last Name*
1000000019	First Name	First Name*
1000000021	Title	Title
1000000035	Desk Location	Desk Location
1000000048	Internet E-mail	Email Address
1000000054	Corporate ID	Corporate ID
1000000056	Phone Number Business	Phone Number Business*

CTM:Support Group Assoc LookUp form

The following field IDs, names, and labels from the CTM:Support Group Assoc LookUp form are available in the BMC Remedy ITSM - Mobility: Service Desk application:

Field ID	Field name
1	Support Group Assoc LookUp ID
1000000001	Company
1000000014	Support Organization
1000000015	Support Group Name
1000000017	Full Name
1000000079	Support Group ID
1000000080	Person ID

SYS:Status Reason Menu Items form

The following field IDs, names, and labels from the SYS:Status Reason Menu Items form are available in the BMC Remedy ITSM - Mobility: Service Desk application. An asterisk (*) following a field label indicates that it is a required field. A plus sign (+) following a field label indicates that the field can perform a search in the browser, but not in our mobile client. You can type something in that field and click Enter and that field will return the search result.

Field ID	Field name	Field label
1	Status Reason ID	Status Reason ID
3	Submit Date	Submit Date
6	Last Modified Date	Last Modified Date
1000000009	Status Reason Menu Item	Status Reason Menu Item
1000000012	Menu Order 1	Menu Order 1
1000000186	Selection Field Value
1000004336	Selection Code	Selection Code*