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User roles

BMC Remedy ITSM - Mobility: Service Desk supports the following user roles: 

User role

Description

Mobility Server Administrator

  •  Super administrator to configure and manage mobility server and tenant

Tenant Administrator

  •  Administrator to manage tenants

End user with access to Incident Management

  • View, filter, and sort the list of incident tickets assigned to them and to any other user that is a member of the "Users" Support Group
  • View details for each incident ticket
  • Perform the following actions:
    • Edit the Notes field
    • Change the impact and urgency (which changes the priority)
    • Reassign the incident
    • Change the status of the incident
    • Edit existing worklogs
    • Add new worklogs

End user with access to Approvals

  • View and filter the list of approvals assigned to them for approval or rejection
  • View details for each approval
  • Perform the following actions:
    • Approve
    • Reject
    • Hold
    • Reassign

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Remedy ITSM - Mobility: Service Desk 7.6.07