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Business value

BMC Remedy ITSM - Mobility: Service Desk addresses the following business challenges: 

  • Who manages IT when you are away from the office?
  • What happens when critical incidents requests arrive while you're in meetings?

As the business world becomes increasingly mobile, you must extend your critical applications, such as those in the BMC Remedy IT Service Management Suite, to smartphones and tablets to better leverage your investment and maximize IT service management control.

By delivering an easy-to-use mobile application suite optimized for handheld devices, BMC Remedy ITSM - Mobility: Service Desk enables field technicians, managers, end users, and executives to access, modify, and act on the latest data, anywhere and anytime. This solution enables you to:

  • Boost productivity and reduce IT support costs
  • Decrease business downtime through instant interaction and increased availability to critical information
  • Lower risk and increase response speed
  • Improve customer service as incidents can be resolved faster

 

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BMC Remedy ITSM - Mobility: Service Desk 7.6.07