Issues tables

SW00428144

For Mobility access, the user must have an associated record in the BMC Remedy People form
Workaround: Add User to the People form.

SW00428871

Updates remain in pending queue when network is switched between Wi-Fi and 3G, or after the device remains idle for some time.
Workaround: Login again to clear the pending queue.

SW00431116

Client does not show the right error message when connection fails due to untrusted or expired SSL certificate. The errors are logged in the Tomcat server log.
Workaround: Look at Tomcat log for errors.

SW00431156

About screen is cut off on Samsung Galaxy 7 inch tablet and Samsung Galaxy S2.
Workaround: None. Does not impact functionality.

SW00431159

Client sometimes shows a sync-fill error message on Android devices.
Workaround: None. Does not impact functionality.

SW00431598

Notification data is not updated immediately on the client.
Workaround: Perform a manual sync.

SW00431663

Client performance on smart phones deteriorates with large data.
Workaround: Limit the data from the Administration console.

SW00432340

During Create Ticket, reported source is required field on client but an asterisk symbol is not shown next to it.
Workaround: Does not limit functionality.

SW00434235

Incidents Client: Alerts/notifications do not trigger when an incident client is auto created by BMC Remedy application service.
Workaround: Perform manual sync.

SW00432400

Incident app on BlackBerry is sluggish when using 2G network.
Workaround: Does not limit functionality. Recommend that you use 3G or 4G network.

SW00432659

When a ticket is moved from Resolved to Close state, the status reason does not reset to blank.
Workaround: None.

SW00432660

When you move an Incident from the Assigned to the Inprogress state and then change the assignee, the Incident status does not change to  the Assigned state.
Workaround: Change the Status manually.

SW00436979

On the Android tablet, View Worklog details > worklog notes does not show any data when the worklog is locked
Workaround: None.

SW00443773

The Metadata Sync does not happen if the language pack is not installed when the BMC Remedy Action Request System server is installed.
Workaround: Perform the following steps:

1. Login to the Mobility Administration console.
2. In Mid Tier, open the "Mobility Administration: Application Data Source Views" form.
3. Search for and delete any ticket entries that contain “View ID”, "399997382" or "399990382".
4. Stop the Mobility server.
5. Delete the Mobility log.
6. Start the Mobility server.
7. Search for "error" in the new Mobility log to ensure that there are no errors in the client.
8. Reset on the client.
   The custom display name or field label should appear.

SW00439269

On the Mobility Administration Console, there is no confirmation dialog when you remove Mobility server from the cluster.
Workaround: None. Be very careful when removing the Mobility server.

SW00439565

BlackBerry clients require an SD card or eMMC. If BES the policy disables SD cards, then the application will not start.
Workaround: Enable SD card policy.

SW00441756 

BlackBerry Alerts do not work if Mobility Server does not have a public IP.
Workaround: None.

SW00441838

Alerts are sent to "All Groups" instead of my "Support Groups"
Workaround: None. Does not impact functionality.

SW00441844

When you exit the BlackBerry client you will lose your filter settings.
Workaround: Recreate your filter settings.

SW00442345

Incident client creates ticket even though service CI may be requiredin your environment.
Workaround: None. Functionality not supported.

SW00442365

Cannot create a ticket if we exit the client after getting errors and are not resolved.
Workaround: Reset the application.

SW00445889

For both flex and native iPhone clients, the screen does not adjust and the scroll bar does not appear if the typed characters exceed the screen real estate beyond the virtual keypad. All the text entered will be behind the virtual keypad.
Workaround: Press Enter multiple times and you can see text.

SW00445989

SAML is not supported on iOS Flex  clients
Workaround: Unsupported feature. 

SW00446023

SAML is not supported on Android Flex clients
Workaround: Unsupported feature.

SW00446443

Installer does not complete when the Developer cache is turned off in the BMC Remedy Action Request System server group environment.
Workaround: Turn on the Developer cache in the BMC Remedy Action Request System server group before installing Mobility.

SW00427962

Incident numbers that have a prefix other than INC are displayed as INC in the list view of the Incident Management application. For example, INC_CAL_000123 is displayed as INC_000123 in the list view.

SW00431155

Broken UI on Android tablet (Samsung Galaxy tab 7 inches ONLY). (UI should be locked in landscape mode for Android tablets.)

SW00418428

Incident Client - Unable to save changes after assigning ticket to a user from a different company.

SW00421439

The client is not showing errors related to creating an incident

SW00421692

Change Server is not accessible before login

SW00422119

Ipad client - crashes on 3G network or when both 3G and WiFi networks are turned on.

SW00425147

Installer doesnt validate if Java is installed or if JRE_HOME variable is set

SW00426929

Incidents client - Leaving the application idle on device for 20- 25 minutes freezes the client and gives a black color screens when you close the app and reopen it.

SW00427238

If user credentials stored in the user form, instead of the people form, client gets into a login loop.

SW00427533

Incidents Client - The typed characters in Notes field do not show up immediately after entering the values on iPad

SW00427589

Customized incident id's are not shown with full prefix

SW00427961

Reset in Ticket Details shows all worklogs from all incidents

SW00428139

Android Incident Client hangs while creating a new work log in new work log screen

SW00428143

UI issues on Android Incident client when user changes from portrait to landscape mode.

SW00431185

iPhone incidents client sometimes becomes sluggish after 20 minutes of inactivity.

SW00431770

Cursor does not move dynamically with the characters on the BlackBerry Incident app.

SW00432127

Incident app on BlackBerry does not show error details from Remedy.

SW00432658

If the Worklog Activity Type is set to "Resolution Communication" or "BMC Impact Manager", then the client does not show full characters.

SW00433448

BMC Mobility Administration Application should be in production mode instead of Maintenance mode when imported

SW00433481

Incidents Create: Unable to recover from AR server error messages and need to restart client.

SW00434724

BlackBerry Client: Set status of incident to pending. User cannot select status reason. Field is not clickable, leads to sync failed error

SW00434928

BlackBerry Client - Custom filter incidents are not updated/refreshed when state of incident is changed

SW00434931

BlackBerry Client - Multiple changes made to an incident in off-line mode are not updated to the server

SW00436076

Incidents Client - Android incidents client is unable to recover if any error occurs on create incident. This happens on Motorola Xoom

SW00437356

Unable to connect to internal server using carrier network (3G) when device is on BlackBerry Enterprise Server.

SW00437557

When custom menu item created for Status reason,it doesn't show up on details view after selecting menu

SW00438432

BlackBerry: Search not working when search criteria needs % search

SW00438433

BlackBerry: Special Characters like pound and yen are not supported.

SW00439533

Installer fails when Mobility Administration Server and Datastore runs on different port

SW00442412

Create worklog without entering informaiton for the notes field is possible on BlackBerry client

When viewing the documentation portal in Internet Explorer 8, you cannot expand a graphic thumbnail by clicking it.

1. Go to Tools > Compatibility View Settings.
2. Clear the Display intranet sites in Compatibility View check box and then click Close.
3. In the topic, click the graphic thumbnail.

N/A

March 15, 2013, BMC documentation portal platform upgrade

When viewing the documentation portal in Internet Explorer 8, you have trouble posting comments on a page.

1. On the page, click Add Comment.
2. Although you cannot type in your comment (and see information about wiki markup), click Post.
   You receive an error message that you cannot post an empty comment, but you now have a comment box.
3. Enter your comment and click Post.

N/A

March 15, 2013, BMC documentation portal platform upgrade